Company Location Sylva, NC 28779

Working Hours:

Today - 8:00am to 5:00pm

Most-Asked Questions for Our Professional Towing Services

If you are in the market for a professional towing service in the Sylva, NC area, then Swain Collision and Auto Body is the one to choose. We see that you are already reading our frequently-asked-questions post, so we are going to take the opportunity to share answers to questions we receive and let all our potential clients know why people decide to choose our company and services over the competition.

Q. How quickly can a towing service provider respond to a call for assistance?

A. We typically say that our response time is from 30 minutes to an hour. However, that could be either longer or shorter depending on where you broke down, the time of day it is, and the traffic.

Q. What information do I need to provide you with when requesting vehicle recovery services?

A. When you call us, you need to provide us with your name, location, and contact number. Tell us what exactly seems to be the problem and the make and model of your vehicle.

Q. How do towing companies handle damaged vehicles during the towing process?

A. Most towing companies use a flatbed towing vehicle. This typically comes with a winch on the back that will pull the vehicle on the truck if it is a nonstarter.

Q. What should I do if my vehicle breaks down on the highway or a busy road?

A. If you are unfortunate enough to break down on a busy highway try to get your vehicle to the nearest exit, failing that, pull over when it is safe to do so. Take out your belongings and call us. Wait on the side of the road and not in the car.

Q. Can towing companies tow multiple vehicles in one trip?

A. In general, no, but, again, it depends on the company. Some have the capacity to tow multiple vehicles.

Q. How is the safety of a vehicle ensured during towing?

A. Our affordable towing services operator will put your vehicle on the back of the tow truck, and make sure it is properly secured.

Q. When was your company founded?

A. We founded our company in 2020. Since then, we have diligently earned a reputation for being reliable and quick, and for offering exceptional customer service.

Q. What are your standard working hours?

A. We are open Monday-Friday, 8 AM to 5 PM, and closed on the weekends.

Q. How can I schedule an appointment?

A. Easy, just give us a call within our working hours and we will send someone out to you as soon as possible.

Q. What are the types of services your company is offering?

A. We can offer you the following services: large towing, fuel delivery, roadside assistance, lockouts, and jump starts. Please call today if you would like further information on any of our services.

If you feel more confident and would like to make an appointment with a professional towing service to discuss your problem, please feel free to contact Swain Collision and Auto Body. Call us today at this number (828) 316-0947 within our working hours. We’re happy to be of assistance if you are based in or around the Sylva, NC area.

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